Humane Society of the United States COVID-19 FAQ
Those at the Humane Society of the United States are reeling from the changes happening in the world outside, as we know you are. They are thinking about the people out there who are anxious, home bound or sick—and all of...
American Veterinary Medical Association COVID-19 Updates
Health officials across the U.S. and all over the world are working hard to combat COVID-19. Veterinary professionals are receiving questions from their clients and their teams, and the AVMA is pleased to be able to provide...
Pet Food Institute Resources and Information Regarding COVID-19
This website offers a listing of information and resources related to COVID-19. The list will be updated and refreshed as relevant information is released. For more information, visit the Pet Food Institute Resources and...
APPA COVID-19 Information
During these extraordinary times, APPA is here to assist and support the pet care community. Our goal over the next few months is to do all we can to help the pet care community in the face of this crisis. Our focus will...
PIDA Signs Onto Coalition Letter Requesting Consistent Definition of “Critical Infrastructure”
PIDA, along with APPA, PFI, PIJAC and WPA, and 106 other associations, which all together represent almost the entire the whole U.S. economy, signed a coalition letter urging officials to use the U.S. Department of...
FDA Offers Assurance About Food Safety and Supply for People and Animals During COVID-19
A critical part of the U.S. Food and Drug Administration’s mission is safeguarding the human and animal food supply, helping to ensure that our food is not contaminated at any point during its journey along the supply...
PIDA Signs on Retail Sector Economic Stimulus Letter to the President
Retail Sector Economic Stimulus Letter PIDA signed onto a Retail Sector Economic Stimulus letter organized by the National Retail Federation which was sent Saturday to the President and Congressional Leadership. There were...
Feds Deem Pet Food Industry Vital During COVID-19 Pandemic
United States Department of Homeland Security officials defined some dog, cat and other food industry professionals as “Essential Critical Infrastructure Workers” during the COVID-19 pandemic. With that, the federal agency...
PIJAC Covid-19 – State Government Business Guidance
PIJAC, the Pet Industry Joint Advisory Council, is maintaining a list that provides links to state and local government pages on Covid-19 information. The content below is a snapshot of the page as of 3/23/2020. Please...
State by State COVID-19 Restrictions Tracking Document – Pinogy
The Pinogy Corporation has developed a State by State COVID-19 Restrictions Tracking Document detailing the actions states are taking and whether the pet industry has been deemed exempt. It is crowd maitained and includes...
Pet Industry Distributors Association (PIDA) Covid-19 Resource Center
The Pet Industry Distributors Association or PIDA, has put together an informative page that gives a collection of resources pertaining to Covid-19 and the pet industry. The content below is a snapshot of the page as of...
Pet Industry Joint Advisory Council (PIJAC) Covid-19 Resource Center
PIJAC, the Pet Industry Joint Advisory Council, has created a great resource on Covid-19 and it’s impacts to the pet industry. The content below is a snapshot of the page as of 3/23/2020. Please click on the following...
Alternative Delivery Solutions
Our leadership team is regularly reviewing updates and recommendations from the Center for Disease Control (CDC) as well as state and local health departments to protect our team members and partners to the greatest extent...
Comprehensive User Guide
Table of Contents Logging In Changing Shipping Addresses Favorites & Lists Search & Navigation Order by Line Item Order Pad Order Pad CSV Upload Quick Reorder Update Cart Checkout Order History Invoice History...
Account Summary
View your basic account data, change your password, or change your chosen shipping address, directly from your account Summary (also accessible via “My Account” in header)....
Promotional Books And Personal Catalogs
At the bottom of each page, you will find links to download a monthly promotional book, or request a catalog. The promotional book will open in a separate tab, while the catalog will be emailed to the email address on file...
Submit Your Returns
Did you receive something that is not quite right? You can return it directly from the website, in one of two ways. Submit a Return from Order History: Navigate to “My Orders” and select your invoiced orders. Click...
Invoices And Order History
From “My Orders” you can select “Order History.” Please note, it takes approximately 15 minutes for recently placed orders to show in this field. What kind of orders can be seen? Web orders, and manually entered orders can...
Checkout
Now that you have found your products, adjusted your cart, it’s time to check out. Some simple information is necessary for your order. Enter Required Information: Name Phone Email PO (this field is for your use, and can...
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