State by State COVID-19 Restrictions Tracking Document – Pinogy
The Pinogy Corporation has developed a State by State COVID-19 Restrictions Tracking Document detailing the actions states are taking and whether the pet industry has been deemed exempt. It is crowd maitained and includes...
Pet Industry Distributors Association (PIDA) Covid-19 Resource Center
The Pet Industry Distributors Association or PIDA, has put together an informative page that gives a collection of resources pertaining to Covid-19 and the pet industry. The content below is a snapshot of the page as of...
Pet Industry Joint Advisory Council (PIJAC) Covid-19 Resource Center
PIJAC, the Pet Industry Joint Advisory Council, has created a great resource on Covid-19 and it’s impacts to the pet industry. The content below is a snapshot of the page as of 3/23/2020. Please click on the following...
Alternative Delivery Solutions
Our leadership team is regularly reviewing updates and recommendations from the Center for Disease Control (CDC) as well as state and local health departments to protect our team members and partners to the greatest extent...
Comprehensive User Guide
Table of Contents Logging In Changing Shipping Addresses Favorites & Lists Search & Navigation Order by Line Item Order Pad Order Pad CSV Upload Quick Reorder Update Cart Checkout Order History Invoice History...
Account Summary
View your basic account data, change your password, or change your chosen shipping address, directly from your account Summary (also accessible via “My Account” in header)....
Promotional Books And Personal Catalogs
At the bottom of each page, you will find links to download a monthly promotional book, or request a catalog. The promotional book will open in a separate tab, while the catalog will be emailed to the email address on file...
Submit Your Returns
Did you receive something that is not quite right? You can return it directly from the website, in one of two ways. Submit a Return from Order History: Navigate to “My Orders” and select your invoiced orders. Click...
Invoices And Order History
From “My Orders” you can select “Order History.” Please note, it takes approximately 15 minutes for recently placed orders to show in this field. What kind of orders can be seen? Web orders, and manually entered orders can...
Checkout
Now that you have found your products, adjusted your cart, it’s time to check out. Some simple information is necessary for your order. Enter Required Information: Name Phone Email PO (this field is for your use, and can...
Update Your Cart
Many things can be done directly from your cart, allowing you to adjust your orders and simplify future...
Quick Reorder
Quick Re-Order: Add past items to your new order, using a previous order Liked your last order? Want it again? Didn’t make a list out of it? No problem! Navigate to My Orders Select “Quick...
Order By Line Item And Order Pad
Order by Line item: Enter the UPC or 6 Digit Phillips Number to add to cart New Feature! Located in the Top Banner, you can use a UPC or Item number to quickly add items to the cart. Items will populate in real time with...
Create And Use Favorites And Lists
My Lists: Create and use Favorites and Lists Lists are back, and better than ever! Create lists of products (I.E. Weekly order products, or toys you have purchased), and use these lists in the future for quick ordering. ...
Find Products In A Way That Works For You
Our goal is to let you order in a way that works best for you—and with a variety of new order methods, and improved functionality on the standard methods, we are confident you will be able to easily find what you are...
Choosing Your Shipping Address
Changing between shipping address is easy! Simply visit “My Account” located in the top banner, and then select the shipping address you wish to order...
Sign On Using Your Email Address
Improved security with new username/passwords. No longer will you need to share your username and password with all employees, but rather grant individual access rights. Why did we change to using an email? Increased...
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