Welcome. This page is your home base for everything related to the integration of our Hamilton, NJ distribution operations into the Phillips Pet Food & Supplies network — effective August 31, 2026. Whether you've been ordering from both Phillips and Central or you're new to the Phillips family, the goal is the same: smooth transition, a broader catalog, and the same dependable service you count on. We'll keep this page updated as the transition progresses, so check back for the latest.
The Key Date: August 31, 2026
Beginning August 31, 2026, you'll place all orders through your Phillips Pet Food & Supplies account. The items you previously purchased through Central's Hamilton, NJ facility will be available through the Phillips network, shipping from our Easton, PA and Taunton, MA distribution centers. Your Central account and centralpet.com ordering will be retired as of that date.
Also effective on this date, drivers will no longer accept checks at the time of delivery. To help ensure timely and accurate payment processing, please use one of the following payment methods:
- Electronic payments: You may pay by e-check/check by phone, or by credit card with a 2.9% processing fee.
- Autopay: with preferred payment method
- Mail checks: Please send checks made payable to Phillips Pet Food and Supplies to the lockbox address designated for your region.
- Please download form here, complete, and email the form to your Accounts Receivable representative.
All payment remittances should be sent to payments@phillipspet.com.
If you have any questions or need assistance updating your payment information, please contact your assigned Account Representative or call the Accounts Receivable Department at 877-219-7019.
Thank you for your prompt attention to this update and for your continued business.
Your Personalized Pricing and Product Catalog
Each account received an email on July 31st with a custom catalog showing item availability and pricing, with both your Phillips and Central item numbers listed side by side. If you can't locate it, contact your Territory Sales Manager or the Phillips Customer Experience team (below) and we'll resend it.
What’s Next?
The transition works a little differently depending on your history with us. Please choose the option below that best describes you.
✓ I'm an Existing Phillips Pet Customer
(You currently order from Phillips — and may also have ordered from Central.)
You're set up and ready. Here's what to know:
- Use your existing Phillips account number for all orders beginning August 31. If you also had a Central account, that account and centralpet.com access will be retired — everything consolidates under your Phillips account.
- No new login, no new ordering process. You'll order the way you always have, through the account you already use.
- Your order and delivery days stay the same — no change to your current schedule.
- Product numbers are changing for your former Central items. Those items are being assigned Phillips item numbers. Your custom catalog shows both numbers side by side, and we'll keep Central item numbers active in our system through December 31, 2026 — so nothing gets lost. We encourage you to begin using the new Phillips item numbers as soon as possible.
- Your pricing stays as close to current as possible. You may notice slight changes, usually due to rounding.
★ I'm New to Phillips Pet
(You've been ordering through Central and haven't had a Phillips account before.)
Welcome to Phillips. A few steps will get you ready to order:
- You've been assigned a new Phillips account number. A member of our Customer Experience team is reaching out personally to walk you through the transition. You also were sent a one-page reference sheet with your new account number, order/ship days, and key contacts.
- Request your Shop.PhillipsPet.com website access now. To place orders online, you'll need to set up access:
- Go to phillipspet.com/resources/web-access
- Complete the access request
- Allow 48–72 business hours for setup
Requesting today ensures you're ready to order by August 31.
- Submit your state tax exemption certificate. We need a completed certificate on file for your new Phillips account by August 31, 2026, or sales tax will be charged on all purchases until a valid certificate is received:
- Go to phillipspet.com/resources/new-customers
- Select your state under State Tax Exemption Forms
- Download and complete the form
- Return it to taxexemptcertificates@phillipspet.com
- Your custom catalog (emailed to you) shows item availability and pricing, with both Phillips and former Central item numbers side by side. Central item numbers stay active in our system through December 31, 2026.
Your first steps: request website access and submit your tax certificate now, so you're ready to order on August 31.
Astro Account Update
Starting Friday, August 28, if you currently submit Astro redemptions to Central, you’ll need to select Phillips Pet Food & Supplies as your distributor on your Astro Dashboard.
- Already submit redemptions to Phillips? Change the distributor for your Central redemptions to Phillips. Your Phillips account number is already associated with your Astro account.
- New to submitting redemptions to Phillips? Select Phillips Pet Food & Supplies as your distributor and enter your Phillips account number when prompted.
Full Details: Your Welcome Letter
For complete information about the integration, view or download the full welcome letter below.
If the document doesn't display on your device or browser, select View Full Screen & Download PDF above.
Questions? We're Here to Help
For questions about your account, orders, or this transition, reach out to:
- Your Territory Sales Manager — your primary point of contact
- The Phillips Customer Experience team — 1-800-451-2817, option 1
- Tax certificate questions — taxexemptcertificates@phillipspet.com
- Need copies of past invoices? Please contact the Phillips Customer Experience team, and we'll be happy to assist you with obtaining copies of your previous invoices.
This page will be updated throughout the transition. Bookmark it and check back for the latest information.
