Products purchased through Phillips Feed & Pet Supply may be authorized for return
using certain guidelines.
SHORTAGES & MISPICKS:
Claims for credit on concealed shortages, damages, incorrect or billing errors can
only be authorized by the Phillips Feed Customer Service Department and must be
called in within 48 hours of delivery. Claims for unconcealed shortages and damages
should be noted with the driver at the time of delivery.
Phillips Feed & Pet Supply does not guarantee the sale on any product. Though we
suggest that overstock products be discounted at the retail level, overstocked saleable
product can be returned with prior approval. The restocking fee for this return
service is 20% of the price initially paid (including all discounts). Products must
be returned within 30 days of purchase. Returns under this category must also be
initiated through the Customer Service department. Products purchased as closeouts,
price marked, special order, or shop worn, will not be approved for return under
Frozen product is covered separately from the above. Since a separate signature
is required at time of delivery for frozen items, Phillips Feed does not accept
returns for defective packaging, out of condition product, incorrect ordering, or
dating, unless identified at the time of delivery.
OUT OF DATE PRODUCT:
Out of date products are not eligible for return. ALL products eligible for return
under retailer return must be within 4 months of the expiration date.
COMMON CARRIER / UPS SHIPMENT:
Product received by Common Carrier or UPS must still comply with our 48-hour call
in policy. Shortages and external damages incurred during shipping must be claimed
through the shipper, not Phillips Feed. All returns will be handled in same manner
as product was received.
MANUFACTURERS DEFECTS / SPOILED / INFESTED PRODUCTS:
Product must have been purchased from Phillips within the previous 30 days. The
procedure for our customers will be to remove the product and return the packaging
to us with the date code.
- Phillips Feed & Pet Supply will not issue credit for any out-of-date or infested
products due to improper stock rotation, over stock, or insufficient in-store pest
control protocol. It is Phillips Feed’s goal to consistently provide customers with
fresh food products.
Most of our manufacturers list an 800 number for customer dissatisfaction issues.
These calls usually result in a satisfactory “deal” for the consumer. If the customer
needs to return through the store, it is mandatory that the customer name and phone
number be included and the product be returned to Phillips. To obtain a credit or
request a pick up, call our Customer Service Department a minimum of 48 hours before
delivery day and they will handle all paperwork over the phone. For each viable
return or request for credit, you must have the following information available.
- Reason for return or credit
- Invoice number and date
- Item number
For approved returns, a return goods authorization (RGA) will be issued and this
form will accompany our driver on your next scheduled delivery. The driver will
check the claim form against the products being returned, if they match, he will
sign off and leave a copy for your records. A driver cannot accept any merchandise
not listed in the RGA. Upon receipt of returns into our warehouse, product will
be inspected for any discrepancies and/or incorrect information. We will not credit
- Shopworn, price tags or price marks
- Doesn't meet manufacturer warranty guidelines
- Incorrect item description
Please be careful with your return. Products that are not eligible for credit will
be destroyed and credit will not be issued. When criteria is met, credit will be
issued and appear on your account for use on subsequent deliveries.